I’m the King Of Technology
CH 390
ce, troubleshooting, and so on.
Of course…
there would be small booths in the mall that would take customer Bill
’s, complaints and so on.
.
So if a customer has a complaint, they could call these people, and their request would be noted down.
And with no computers available right now, it would take at most 14 business days for their matter to be properly handled.
For example, if one said that their landline didn
’t seem to be working…..
after he or she had gone to the phone booths in the mall, or the branch office in District D….
they would put in their request for a phone technician to come over and take a look.
And from there, their names, time of compliant, availability for meeting a technician, and so on…
would be put on a list and sent to the company within the lower region.
At this point, the company would take at most 3 days to send them a letter….
telling the customer when the technician would arrive to look at it.
3 days were needed because each branch outside the company would have it ’s own customer sheets as well.
So they had to organize, and make sure tag they solved everyone ’s issues on a ’first come first serve ’ basis.
And even at that, they had to also check all their technicians
’ schedules…..
and pick out the right dates without overlapping or accidentally scheduling 1 technician for 2 customers at the same time.
.
Anyway, after 3 days…..
a letter would be sent out to the customer.
From there, the technician could come anywhere from the 4th day since they put in their request….
up till the 14th day.
For now, that was all they could do since they didn ’t have computers.
Of course the customer service representatives within the company
’s Sector A, also did online troubleshooting as well…
for those who would be using the landlines and phones for the very first time.
Maybe some people didn ’t know how to dial properly, or what the different sounds that the phones produced were for.
But whatever their reasons were, these customer service representatives would do their very handle all them as swiftly as possible.
.
And as for the installation of the phone wires all across Baymard…..
of course, some of the engineers-in-training would do that alongside contracted constructed workers as well.
And that was how Landon wanted to construct the
’Baymardian DMC Phone Company
’…
where DMC stood for
’Development, Manufacturing u0026 Customer care.
’
.
After giving a short briefing on the project and safety, as well as had everyone sign confidentiality agreements…
Landon, Tim and the supervisors immediately divided the group as planned.
Both supervisors led the new recruits away to learn the basics…..
while Tim and Landon led the contracted recruits to another work region as well.
With these contracted recruits, they had decided to just dive right into practical…..
since these engineers had basic knowledge for the task.
.
Now…
it was time to make landlines.
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